Reference

The Questions We Actually Get Asked

No runaround. These are the account, payment, and access questions that come up most often, answered the way a sharp friend would — clearly and without the fluff. If something's still unclear after reading, our support team is one chat away.

PayPal, Venmo & Play+ coveredState eligibility explainedAccount & withdrawal stepsLive dealer tables and slots
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mamaknowsbets The Questions We Actually Get Asked
mamaknowsbets What This FAQ Covers and Why It Matters

What This FAQ Covers and Why It Matters

We put this page together because the same questions show up again and again in our support queue — how to fund an account, why a withdrawal needs ID verification, which states can access the lobby, and how live dealer sessions like Infinite Baccarat differ from slots like Moon Crash. Rather than sending you through three screens of help docs, we've collected

the real answers here. PayPal and Venmo deposits are the most common point of confusion, so they get their own section below. Account verification trips people up too, especially when a payout is pending and the ID check hasn't cleared yet. We've also addressed state eligibility directly, because access at mamaknowsbets depends on where you are and what local law allows —

not a single nationwide rule. Work through the questions in order if you're new, or jump to the section that applies to your situation right now.

  • PayPal deposits
  • Venmo withdrawals
  • Play+ prepaid
  • State eligibility
REACH US DIRECTLY

Ways to Get a Real Answer Fast

Live Chat Hit the chat button from any page in your account. It connects you with a real agent — no bots reading from a script, no ticket queue to wait on.
Email Support Use the contact form for anything that needs documentation attached — ID verification questions, disputed transactions, or account-access issues that chat can't fully resolve.
Account Help Center Your account dashboard has a dedicated help section covering withdrawal status, payment history, and ID verification progress so you can check your own case without waiting.
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

Written by the Operator

Every answer here comes from our own account team — the same people who handle payment escalations, ID checks and state-eligibility questions every day.

Payment Details Are Current

PayPal, Venmo and Play+ processing steps are pulled from our active payment rails, not sourced from a third-party comparison article or outdated documentation.

State Law, Stated Honestly

We don't claim nationwide legality. Access depends on state law and eligible states — we say that clearly rather than leaving it buried in fine print.

Updated When Things Change

When a payment process, verification step or eligibility rule changes, this page gets updated — we flag it in the account dashboard notice bar so nothing goes stale.

ACCOUNT AT A GLANCE

How the Account Basics Stack Up

3
Local payment methods: PayPal, Venmo, Play+
Web & Mobile
Full lobby access on desktop browser and mobile devices
SSL
Encrypted account and payment data across every session
4 categories
Slots, live dealer, table games, and sportsbook all in one lobby

Frequently Asked Questions

Access depends on your state's online gaming and sports betting laws. Eligible states are listed in the account registration flow. We never claim a single nationwide rule applies — if your state isn't listed, access isn't available.

Go to the cashier in your account, select PayPal or Venmo, enter your deposit amount, then authorize through your PayPal or Venmo app. Funds typically appear in your account wallet within moments of authorization completing.

Play+ is a prepaid account card connected directly to your mamaknowsbets wallet. You load it from the cashier and use it to fund play or withdraw winnings — useful if you prefer not linking a bank account directly.

Withdrawals go through an identity check before funds move. Upload a government-issued photo ID through the verification section in your account settings. Once cleared, the payout processes through your chosen method — PayPal, Venmo, or Play+.

Yes. Live dealer sessions including Infinite Baccarat stream directly through your mobile browser without a separate app download. A stable connection helps — we suggest Wi-Fi for live tables and mobile data for slots like Moon Crash.

Your account dashboard shows a full transaction log under Payment History. Each entry timestamps the deposit or withdrawal and shows the method used. For disputes, use the contact form and include the transaction ID shown in your log.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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