Reference

Terms and Conditions for Your mamaknowsbets Account

These Terms and Conditions govern your account, your use of our lobby, and every transaction you run through PayPal, Venmo, or Play+.

Account eligibility by eligible statePayPal, Venmo & Play+ coveredAccount security obligationsHow disputes are handledWhen terms may update
mamaknowsbets Terms and Conditions for Your mamaknowsbets Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, an account restriction, or a payment dispute are handled through our support channels below. We aim to respond to Terms-related account inquiries within one business day. For payment-specific questions involving PayPal, Venmo, or Play+, have your transaction ID ready when you reach out — it speeds up the review considerably.

Live Chat Open the chat icon in your account dashboard to reach us directly. For Terms questions, describe the specific clause or account action in question so we can pull the right context.
Email Support Send detailed Terms or account-eligibility questions to our support address. Include your account ID and the payment method involved — PayPal, Venmo, or Play+ — so the right team picks it up.
Account Help Center Log into your account and navigate to Help to find clause-level explanations, account-status checks, and the dispute submission form without needing to contact support directly.
HOW WE HANDLE THIS

Account Security and Your Data Under These Terms

These Terms spell out four specific obligations on our side: how your account data is stored, how cookies operate on the platform, what access rights you hold over your own data, and who to contact when you need a change made. We keep account credentials encrypted and we do not share your payment details — including PayPal or Venmo transaction records — with third parties outside of what state law or our payment processors require. Your data rights are real and actionable, not just policy language.

Data Storage

Account data, including wallet history and identity verification records, is stored on secured servers. Retention periods follow applicable state law and are outlined in our Privacy Policy, which is incorporated into these Terms by reference.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the lobby is being used. You can adjust cookie preferences through your browser settings at any time without affecting core account access.

Requesting Changes

To update your registered email, linked PayPal address, or Venmo handle, submit a request through the Account Settings page. Identity re-verification may be required before the change takes effect.

Dispute Escalation

If a Terms dispute cannot be resolved through our support team, these Terms specify the escalation path, including the applicable jurisdiction. Players in Houston and other eligible states follow the same escalation process outlined in the full Terms document.

Questions About These Terms Answered

Below are the questions we hear most often about how these Terms apply to accounts, payments, and eligibility. If your question is not covered here, reach out through live chat or email with your account ID and the specific clause you need clarified.

Access to the platform depends on state law, and certain clauses — particularly around game availability and payment processing — may vary by eligible state. The Terms as posted apply to all active accounts, but your specific state determines what features are accessible to you.

The updated Terms go into effect on the date posted at the top of this page. If you continue using your account after that date, you have accepted the revised version. You can request account closure through support if you do not accept the new Terms.

Yes — any deposit or withdrawal you run through PayPal, Venmo, or Play+ is subject to both our Terms and the payment provider's own policies. Both sets of rules apply simultaneously, and a violation of either may trigger an account review.

Log into your account, go to Help, and submit a data access request. We will compile your account history, identity verification records, and transaction data and return it to you within the timeframe required by applicable state law.

Accounts can be placed under review if activity appears inconsistent with these Terms, even without a prior warning. We notify you by email when a review is opened and explain the specific clause involved so you have the chance to respond.

Before escalating a dispute, you must first contact our support team and allow us to address the issue directly. The Terms outline the escalation steps, applicable jurisdiction, and timeline that apply if the initial contact does not resolve the matter.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.